With financial deregulation and development of a credit society, when an important subject how to contribute the society was raised, JCFA decided to create teaching materials for the purpose of fostering and spreading consciousness of self-responsibility and a sound monetary sense among the children of the next generation.

Since the first edition was published in 1982, this year 2000 heralds 9th anniversary in the edition of "Teaching Materials for Consumer Education." This material is designed for elementary pupils, and delivered to elementary schools, public libraries and educational facilities free of charge, where we expect they are made good use of.

Also, JCFA sends overseas observation groups by position from staff to executives mainly to the United States and Europe to investigate and study up-to-date financial conditions, shop operation, customer relations as well as consumer education, counseling services and new business related to finance to foresee the future of consumer finance. In order to share the product of observation tours among members, the findings are compiled into a report so that it can be reflected in mapping out business strategy of each individual company, and seminars for the trade related parties and members lectured by accompanying instructors are held.

Further, "Conference of Owners" and "Research Study for Owners" are held once every year for exchanging information and reviewing business strategy and the issues surrounding the consumer finance trade. For legal issues and cases of trouble that have occurred during conduct of business, employee education of legal knowledge, investigation and research of legal views, training and practical consultation are carried out mainly by legal advisors, and the study results are fed back to member companies.

For JCFA member companies whose basis of management is placed on customer satisfaction, training of competent and qualified persons (= for improving the quality of customer relations) is above all an important subject. To foster and train professionals who will shoulder the future credit business, JCFA conducts a wide range of training which covers basic knowledge of the trade to business expertise, customer relations, leadership, general education and financial conditions, with specialists and learned instructors supported.
On March 11, 2000, the "Academy of Consumer Financial Services" was inaugurated to study consumer finance service from scientific areas. The academy conducts various analysis in many directions such as economics, business administration, law, sociology, psychology and pedagogic studies to promote the study through international exchange, etc. This is the first systematic and academic approach to be practiced in Japan, and many of the JCFA members take part in the society to research and study related problems.
With Professor Kenichi Enatsu of Waseda University's school of Commerce as Chairman and professors of other universities as members, the academy aims at giving birth to professionals for expanding the foundation in the consumer finance market by setting consumer finance service as one of the special subject of study.